Gulf City Mall in Lowlands Tobago is home to the newest blink | bmobile Experience Store, completing the company's move from the iconic Caroline Building in Scarborough that it had occupied for more than a decade. The new store opened last Friday in Tobago and customers were truly delighted by what they saw, staying on to enjoy the company's launch ceremony even after the store was closed to the public. Speaking to a cross section of business and residential customers and TSTT staff at the Gulf City Mall, chairman of the board of directors of TSTT Everald Snaggs said the newest location was one of several significant initiatives in the company's overall market development strategy for Tobago."As part of a broader five-year growth plan for the company and given the strategic importance of Tobago to TSTT, the board of TSTT approved of management taking the opportunity to open this larger, more modern blink | bmobile Customer Experience Store to complement the major service and infrastructural works TSTT has started in Tobago."
Snaggs said in the past year TSTT completed a fiber optic ring around the island to improve delivery of modern entertainment and broadband services. He also noted that Fiber-to-the-community and Long Term Evolution (LTE) wireless broadband projects were underway in several communities and more recently the company launched a TV entertainment solution for hotels and guest houses."This store is only the third mall location for blink | bmobile and it comes at the right time to support serving customers with world class information communications technology services," he said, adding that TSTT's goals and plans for Tobago will complement the island's own goals and aspirations."I do believe that our market development goals find a good fit with Comprehensive Economic Development Plan, set out for Tobago 2013-2017, and will provide the robust support needed to achieve them. In doing so, the design and build out of this Experience Store is intended to facilitate the strategies of the development of Tobago, as well as provide the communications technology needed by the people of Tobago, to achieve their own individual aspirations," Snaggs said.
TSTT CEO Ronald Walcott said from the well-appointed customer service and cashier spaces, to a modern Q-matic service management system and technology centre, where customers can get hands on experience with mobile and broadband technology, the aim is to create a lasting impression."One of our strategic intentions this year is to ensure that Tobago's legendary hospitality, beauty and entrepreneurial drive is matched by the requisite technological capacity of TSTT to enable a suite of modern products and services that positions Tobago at the forefront for stakeholders, be they residents, vacationers or business travelers. "Indeed, we also aim to solidify our position as a partner in Tobago's development. To be more specific, persons on the island will begin to see us completing the roll-out of services that are similar to what is available in the most modern countries."
Walcott said while some markets in North America are implementing LTE to go live from November 2015, in Tobago blink | bmobile is rolling it out in November 2014. He said the blink | bmobile Experience is was another aspect of TSTT completely modernising its Tobago operations. "The blink | bmobile Experience Store is designed to provide our customers in Tobago with all the amenities and convenience one can expect from dealing with a first world telecom provider," he said.