A cy­ber­at­tack is re­spon­si­ble for the tech­ni­cal dif­fi­cul­ties ex­pe­ri­enced at all Massy stores across the coun­try to­day. Cus­tomers were un­able to pur­chase items and curb­side pick­up and de­liv­ery ser­vices were sus­pend­ed tem­porar­i­ly.

Sure­pay and Mon­ey­gram cus­tomers were af­fect­ed as well, and asked to use al­ter­na­tive lo­ca­tions to con­duct their re­spec­tive trans­ac­tions.

The fol­low­ing is a press re­lease from Massy Stores: 

Massy Stores con­firms that it was the tar­get of a cy­ber­se­cu­ri­ty at­tack which led to the tech­ni­cal dif­fi­cul­ties ex­pe­ri­enced to­day at all stores across the coun­try.

The com­pa­ny took im­me­di­ate ac­tion, sus­pend­ing all cus­tomer-fac­ing sys­tems, and has been work­ing with third par­ty ex­perts to re­solve the sit­u­a­tion. Back­up servers were not af­fect­ed and the tech­ni­cal team is ac­tive­ly work­ing with the ex­pert teams to re­store the sys­tem safe­ly and in the short­est time pos­si­ble.

The com­pa­ny is not aware of any ev­i­dence at this time that any cus­tomer, sup­pli­er or em­ploy­ee da­ta has been com­pro­mised or mis­used as a re­sult of the sit­u­a­tion. 

Res­o­lu­tion of the in­ci­dent will take time there­fore all Massy Stores Su­per­mar­kets will re­main closed to­day (Thurs­day, April 28th) to al­low for its tech­ni­cal team to re­store the sys­tem in keep­ing with its se­cu­ri­ty pro­to­cols. It is ex­pect­ed that all store lo­ca­tions will re­sume nor­mal op­er­a­tions from to­mor­row (Fri­day, April 27, 2022).

Cus­tomers can view up­dates on the of­fi­cial Massy Stores so­cial me­dia pages: @massy­s­torett (In­sta­gram) and face­book.com/massy­s­torestt or con­tact our Cus­tomer Care Team for fur­ther sup­port by call­ing 768 7225, 609 4456 ext. 31088 or email­ing cus­tomer­ex­pe­ri­ence.tt@massy­s­tores.com

We will con­tin­ue to up­date our val­ued cus­tomers on our progress via our so­cial me­dia plat­forms and news up­dates.