As the provider of an es­sen­tial ser­vice, the Trinidad and To­ba­go Elec­tric­i­ty Com­mis­sion is com­mit­ted to main­tain­ing its high lev­el of ser­vice to cus­tomers as the coun­try col­lec­tive­ly adopts mea­sures to lim­it the spread of Covid-19 (Nov­el Coro­n­avirus).

In an ef­fort to en­sure the health and safe­ty of em­ploy­ees and cus­tomers, pro­to­cols were pre­vi­ous­ly im­ple­ment­ed to in­crease san­i­ti­za­tion at all cus­tomer touch­points across the Com­mis­sion.

Ef­fec­tive Mon­day March 16, ad­di­tion­al pro­ce­dures will be ef­fect­ed, as fol­lows:

• Cus­tomers are strong­ly en­cour­aged to utilise T&TEC’s web­site to pay bills and ini­ti­ate ser­vice re­quests such as new con­nec­tions, tem­po­rary dis­con­nec­tions, ac­count trans­fers, re­lo­ca­tion of poles, me­ter checks and up­dat­ing con­tact in­for­ma­tion.

• For cus­tomers who are un­able to con­duct busi­ness on­line, Ser­vice Cen­ters will be open for bill pay­ments ON­LY.

• So­cial dis­tanc­ing pro­to­cols will ap­ply at all ser­vice cen­tres. Cus­tomers are en­cour­aged to ex­er­cise pa­tience as wait times may in­crease dur­ing this pe­ri­od.

• Cus­tomers who re­quire oth­er ser­vices are re­quired to con­tact their near­est ser­vice cen­tre via tele­phone or email to ini­ti­ate those ser­vices.

• Cus­tomers who re­quire bill bal­ances or a copy of a bill are re­mind­ed to sign-up for ebilling or down­load the T&TEC Mo­bile App from the Ap­ple or Google Play stores.

https://www.cnc3.co.tt/coro­n­avirus-covid-19-up­dates/