I am writing on behalf of the residents of David Street to express thanks to the Trinidad Guardian and Deputy Mayor and Councillor for St Ann's River North Hillan Morean for his timely intervention in having a T&TEC crew visit and solve our fluctuating voltage issues late on Wednesday 20th November: the same day that the letter we wrote to the Guardian was featured.
However, it has revealed something very concerning that has dulled the shine of the yeoman service that T&TEC provides. What we found out was that the crew that Councillor Morean had asked to come was a crew from the Southern region! Yes, you read that right.
Now you may ask "Why didn't the crew from the Northern/Port of Spain region respond to our desperate cries?" That too we want to find out because it seems that they could care less about dealing with potentially dangerous situations in Gonzales.
You may also be asking "Well why didn't one of the residents go to T&TEC head office in P.O.S?". One of the residents did. They went to see a Customer Service Rep the same day (the 20th). She was extremely helpful and went beyond the call of her station even to the point of calling the men responsible for the dispatch of workers to trouble calls.
She too found it odd that they didn't respond in a timely manner to our plight. During the conversation, she related to the resident that they (dispatch) called the persons that made the reports, but we, including the resident did not receive any call whatsoever, so then, who did they call?
I am urging the persons in charge of T&TEC to quickly address the apparent state of affairs where the staff there cannot be bothered to answer paying residents in genuine distress. If it wasn't for councillor Morean, where would we be 1 week later?
Residents of David Street, Gonzales.