Caribbean Air­lines Ltd (CAL) has in­tro­duced proac­tive bag­gage sta­tus no­ti­fi­ca­tions for its cus­tomers, which will pro­vide clear­er bag­gage up­dates through­out their jour­ney to sup­port a more re­as­sur­ing trav­el ex­pe­ri­ence.

A re­lease from the air­line said this new fea­ture sends time­ly email no­ti­fi­ca­tions to cus­tomers at key stages of their jour­ney, in­clud­ing when a cus­tomer’s bag is loaded on­to the air­craft and when it ar­rives at the cus­tomer’s des­ti­na­tion.

CAL’s act­ing chief ex­ec­u­tive of­fi­cer, Nir­mala Ra­mai, not­ed, “This ini­tia­tive is part of our con­sis­tent fo­cus on im­prov­ing the cus­tomer ex­pe­ri­ence. By giv­ing our pas­sen­gers time­ly, ac­cu­rate up­dates about their bag­gage, we are ad­dress­ing one of the most com­mon con­cerns in air trav­el. Build­ing con­fi­dence through­out the jour­ney.”

CAL added that the no­ti­fi­ca­tion fea­ture was made pos­si­ble through the air­line’s re­cent com­ple­tion of its lug­gage lo­gis­tics’ load and track bag­gage man­age­ment sys­tem across all sta­tions in its net­work.

CEO of Lug­gage Lo­gis­tics, Adam Dal­by, al­so spoke on the ini­tia­tive.

“Caribbean Air­lines is our tenth na­tion­al car­ri­er, and I am de­light­ed to have them as one of our cus­tomers. The pro­fes­sion­al and for­ward-think­ing team had the vi­sion to en­sure their new bag­gage man­age­ment so­lu­tion met all their re­quire­ments and more. We look for­ward to col­lab­o­rat­ing with the team with the com­bined aim of dri­ving im­prove­ments and op­er­a­tional ef­fi­cien­cy through­out their net­work,” he said.

Caribbean Air­lines al­so as­sured that it re­mains com­mit­ted to im­prov­ing cus­tomer com­mu­ni­ca­tion and strength­en­ing its op­er­a­tional process­es to sup­port a more re­li­able and trans­par­ent trav­el ex­pe­ri­ence.

Speak­ing to mem­bers of the me­dia ear­li­er this month af­ter CAL copped the In­ter­na­tion­al­ly Known … T&T Owned Com­pa­ny of the Year at the T&T Cham­ber of In­dus­try and Com­merce’s Cham­pi­ons of Busi­ness Awards Gala 2025, chair Rey­na Kow­lessar dis­closed that the air­line has em­barked on a ma­jor trans­for­ma­tion fo­cused on trans­paren­cy, op­er­a­tional ef­fi­cien­cy and stronger re­gion­al part­ner­ships.