The telecommunications provider Flow will be increasing its late fees, effective October 1.
In a notice to its customers, Flow said the late fees would increase from $25 VAT inclusive to $30 VAT inclusive.
It said this adjustment is due to its increase in operational costs.
Further, Flow outlined that once the balance on the customer account is cleared by the last day of each month the customer is in the clear.
However, the telecommunication provider noted that if a customer pays via a third-party partner, this must be done at least three days before the last day of each month to be in the clear.
Many people took to social media on this new increase for late fee.
One Facebook user said, “Why Flow don't ensure that we have a proper service before they increase our fees.”
Another user said “I am fed up with Flow. I will clear my bill on time and next time I go to pay a new bill, it's over what my monthly bill is and it's climbing fast...just how?
While another stated “So what are they giving us when there is no cable or internet problems. Flow needs to fix their service before raising their prices.”
On June 1, Flow increased the price of several of its bundled packages by about 5 per cent.
The company said the price increase enabled it to continue investing in the necessary improvements to enhance the overall experience of its customers.
The packages affected by this increase are the cable and internet bundle packages:
* Everything You Want ($555 to $583)— +5.04%;
* Everything You Want Boost It (up to $625) and
* Everything You Want and More ($645 to $677)— +4.96%;
Flow also announced an increase to its 1 Gb internet package to $892.50.
