Sco­tia­bank has once again been named Trinidad and To­ba­go’s Best Dig­i­tal Bank by New York-based mag­a­zine Glob­al Fi­nance.

This is the sec­ond con­sec­u­tive year the bank has re­ceived this award.

Gayle Pa­zos, Man­ag­ing Di­rec­tor, Sco­tia­bank Trinidad and To­ba­go ex­pressed de­light at the bank’s abil­i­ty to re­peat the ac­co­lade, but stressed it was com­mit­ted to con­tin­u­ous im­prove­ment.

She said, “We are pleased to see that our dig­i­tal in­vest­ments con­tin­ue to be recog­nised by glob­al stan­dards of ex­cel­lence. This award high­lights our in­no­v­a­tive use of tech­nol­o­gy. We thank our cus­tomers for mo­ti­vat­ing us to im­prove our dig­i­tal com­pe­ten­cies. Many of the en­hance­ments we have made are a di­rect re­sult of their feed­back”

Pa­zos con­tin­ued, “It is such an ex­cit­ing time in bank­ing, and we re­main com­mit­ted to dri­ving fur­ther im­prove­ments to­ward safer, faster and more con­ve­nient so­lu­tions for our cus­tomers. I am al­so ex­ceed­ing­ly proud of the ways in which our win­ning team has con­tin­ued to sup­port our cus­tomers’ dig­i­tal needs dur­ing this mul­ti-year pan­dem­ic.”

Over the past year, Sco­tia­bank has in­tro­duced sev­er­al new fea­tures to its Sco­tia Caribbean App in­clud­ing dig­i­tal on-board­ing- en­abling cus­tomers to open de­posit or cred­it card ac­counts and var­i­ous pay­ments op­tion­al­i­ty. The bank al­so record­ed an in­crease in dig­i­tal trans­ac­tions by over 1 mil­lion or 42%, in­dica­tive it said, of cus­tomers’ con­fi­dence in its dig­i­tal plat­forms.

Win­ning banks are se­lect­ed based on the fol­low­ing cri­te­ria: strength of strat­e­gy for at­tract­ing and ser­vic­ing dig­i­tal cus­tomers, suc­cess in cus­tomer adop­tion of dig­i­tal of­fer­ings, growth of dig­i­tal cus­tomers, breadth of prod­uct of­fer­ings, ev­i­dence of tan­gi­ble ben­e­fits gained from dig­i­tal ini­tia­tives, and web/mo­bile site de­sign and func­tion­al­i­ty.