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Thursday, May 22, 2025

Opinion

Dawn Richards

Dawn Richards

Stop living in service rescue mode

In Trinidad and To­ba­go, some busi­ness­es live in ser­vice res­cue mode. They fight cus­tomer ex­pe­ri­ence fires all day, every day. They are caught in a cy­cle of hav­ing to lift them­selves out of an un­end­ing stream of ser­vice fail­ures. Op­er­at­ing this way in the cur­rent cus­tomer-first, em­ploy­ee-first and dig­i­tal-first era, is nei­ther smart nor ef­fec­tive. There are far too many cus­tomer ex­pec­ta­tions that need to be met, far too much rev­enue that is just wait­ing to be tapped and far too much com­pet­i­tive ad­van­tage to be gained, for busi­ness­es to be list­less in their ap­proach to cre­at­ing mag­ic for cus­tomers.    

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President Donald Trump and Saudi Crown Prince Mohammed bin Salman shake hands after exchanging documents during a signing ceremony at the Royal Palace in Riyadh, Saudi Arabia, Tuesday, May 13, 2025. (AP Photo/Alex Brandon)

President Donald Trump and Saudi Crown Prince Mohammed bin Salman shake hands after exchanging documents during a signing ceremony at the Royal Palace in Riyadh, Saudi Arabia, Tuesday, May 13, 2025. (AP Photo/Alex Brandon)

Alex Brandon

Trump lays out Middle East vision

Pres­i­dent Don­ald Trump on Tues­day held out Sau­di Ara­bia as a mod­el for a reimag­ined Mid­dle East, us­ing the first ma­jor for­eign trip of his term to em­pha­sise the promise of eco­nom­ic pros­per­i­ty over in­sta­bil­i­ty in a re­gion reel­ing from mul­ti­ple wars.

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Tue May 13 2025

Ministers tour HDC sites across Trinidad

David Lee, Min­is­ter of Hous­ing, and Phillip Alexan­der, Min­is­ter in the Min­istry, em­barked on a tour of sev­er­al hous­ing de­vel­op­ment projects lo­cat­ed in south, cen­tral, east and north Trinidad un­der the purview of the Hous­ing De­vel­op­ment Cor­po­ra­tion (HDC).

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Ryan Bachoo
Tue May 13 2025

Ryu Dan Foundation upgrades programme

The Ryu Dan Em­pow­er­ment Foun­da­tion has up­grad­ed its Sports Plus so­cial pro­gramme as part of its on­go­ing mis­sion to up­lift youth in En­ter­prise, Ch­agua­nas. Launched on the May 8, the project was made pos­si­ble through the Ex­tra­or­di­nary Projects Im­pact­ing Com­mu­ni­ties (EPIC) grant pro­gramme, fund­ed by the Dig­i­cel Foun­da­tion in part­ner­ship with Shell Trinidad and To­ba­go (Shell).

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Tue May 13 2025
President Donald Trump speaks at the Saudi-U.S. Investment Forum at the King Abdulaziz International Conference Center in Riyadh, Saudi Arabia, Tuesday, May 13, 2025. (AP Photo/Alex Brandon)

President Donald Trump speaks at the Saudi-U.S. Investment Forum at the King Abdulaziz International Conference Center in Riyadh, Saudi Arabia, Tuesday, May 13, 2025. (AP Photo/Alex Brandon)

Alex Brandon

Trump says he will ease sanctions on Syria

Pres­i­dent Don­ald Trump said Tues­day that he will ease sanc­tions on Syr­ia and move to nor­malise re­la­tions with its new gov­ern­ment to give the coun­try “a chance at peace.”

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Tue May 13 2025

Photo courtesy: TTPS

Burnt remains believed to be missing Fyzabad man found near home

Burnt re­mains be­lieved to be those of miss­ing Fyz­abad man Uag­nan Pha­goo have been found in a yard not far from where he lived.

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Sascha Wilson
Tue May 13 2025
Police commissioner Erla Harewood-Christopher

Police commissioner Erla Harewood-Christopher

George: Erla’s reputation ‘permanently tarnished’; case handled badly

For­mer mem­ber of the Po­lice Ser­vice Com­mis­sion (PolSC) and at­tor­ney at law Mar­tin George be­lieves there still are many out­stand­ing ques­tions to be an­swered per­tain­ing to the ar­rest of Com­mis­sion­er of Po­lice Er­la Hare­wood-Christo­pher.

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GUARDIAN MEDIA NEWSROOM
Tue May 13 2025

Businesswoman's daughter escapes gun attack near Cross Crossing

The daugh­ter of R&J Cell Tech nar­row­ly es­caped in­jury af­ter a gun­man opened fire on her ve­hi­cle in an ap­par­ent at­tempt on her life on Tues­day morn­ing.

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Sascha Wilson
Tue May 13 2025
FILE-Commissioner of Police Erla Harewood-Christopher

FILE-Commissioner of Police Erla Harewood-Christopher

Erla’s lawyer questions delay in reinstatement letter

More than 24 hours af­ter she was in­formed that the Po­lice Ser­vice Com­mis­sion (PolSC) lift­ed her sus­pen­sion, Com­mis­sion­er of Po­lice Er­la Hare­wood-Christo­pher is yet to re­ceive her re­in­state­ment let­ter.

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GUARDIAN MEDIA NEWSROOM
Tue May 13 2025

Tobago tourism being hurt by Trinidad crime, warns THTA boss

The pres­i­dent of the To­ba­go Ho­tel and Tourism As­so­ci­a­tion (TH­TA) says the re­cent Unit­ed States trav­el ad­vi­so­ry against this coun­try is dam­ag­ing to To­ba­go’s tourism sec­tor and ‘to­tal­ly un­fair’.

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GUARDIAN MEDIA NEWSROOM
Tue May 13 2025
Police Commissioner Erla Harewood-Christopher

Police Commissioner Erla Harewood-Christopher

Letter lifting Erla’s suspension expected by Wednesday

Po­lice Ser­vice Com­mis­sion (PolSC) chair­man Dr Wen­dell Wal­lace con­firmed on Tues­day that Po­lice Com­mis­sion­er Er­la Hare­wood-Christo­pher had not yet re­ceived for­mal no­ti­fi­ca­tion lift­ing her sus­pen­sion, but the let­ter could be de­liv­ered by Wednes­day morn­ing.

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Shane Superville
Tue May 13 2025
Dr Hubert Daisley

Dr Hubert Daisley

Photo courtesy CANA

Medical Council of Guyana seeks more information on T&T pathologist

The Med­ical Coun­cil of Guyana (MCOG) says it has post­poned a de­ci­sion on the short-term reg­is­tra­tion of Trinida­di­an pathol­o­gist Dr Hu­bert Dais­ley, who has been iden­ti­fied by the fam­i­ly lawyers of 11-year-old Adri­ana Younge to pro­vide a fourth opin­ion in the on­go­ing in­ves­ti­ga­tion in­to her death.

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Tue May 13 2025

Point Fortin Desal Plant to shut down for repairs this week

Res­i­dents in parts of Point Fortin and La Brea will face a tem­po­rary dis­rup­tion in their wa­ter sup­ply this week as the Point Fortin De­sali­na­tion Plant un­der­goes me­chan­i­cal re­pairs.

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Tue May 13 2025
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