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Friday, September 19, 2025

Opinion

Dawn Richards

Dawn Richards

Re-educating businesses in a customer care era

What caus­es one busi­ness to flour­ish and an­oth­er to fal­ter, in this new era of cus­tomer hap­pi­ness? Could it be that the for­mer has mas­tered the art of keep­ing its cus­tomers in a state of on­go­ing en­thu­si­asm, whilst the lat­ter strug­gles in the “twi­light” zone of do­ing just enough to keep cus­tomers in a state of luke­warm sat­is­fac­tion? Could it be that the for­mer re­fresh­es its cus­tomers’ ex­pe­ri­ence con­tin­u­al­ly in in­no­v­a­tive and in­tel­li­gent ways, whilst the lat­ter lacks a dy­nam­ic strat­e­gy for mov­ing its cus­tomers for­ward?

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Venezuelan Justice Minister Diosdado Cabello

Venezuelan Justice Minister Diosdado Cabello

Venezuela minister blasts Kamla; denies US claim it destroyed vessel with drugs

Venezuela’s Jus­tice Min­is­ter Dios­da­do Ca­bel­lo is deny­ing US Pres­i­dent Don­ald Trump’s claim that the US mil­i­tary de­stroyed a Venezue­lan ves­sel with drugs that could have been on the way to Trinidad. And he has al­so launched an­oth­er at­tack on Prime Min­is­ter Kam­la Per­sad-Bisses­sar, la­belling her a “drunk” leader.

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Fri Sep 05 2025
Minister of Homeland Security Roger Alexander speaks during yesterday’s post-Cabinet media briefing at the Diplomatic Centre, St Ann’s.

Minister of Homeland Security Roger Alexander speaks during yesterday’s post-Cabinet media briefing at the Diplomatic Centre, St Ann’s.

ANISTO ALVES

Alexander defends PM after another verbal attack by Cabello: He’s a madman!

That’s how Home­land Se­cu­ri­ty Min­is­ter Roger Alexan­der yes­ter­day de­scribed Venezue­lan Min­is­ter Dios­da­do Ca­bel­lo’s re­port­ed de­scrip­tion of T&T Prime Min­is­ter Kam­la Per­sad-Bisses­sar as a “drunk”.

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Fri Sep 05 2025
Minister of Defence Wayne Sturge speaks during the post-Cabinet news briefing at the Diplomatic Centre, St Ann’s, yesterday.

Minister of Defence Wayne Sturge speaks during the post-Cabinet news briefing at the Diplomatic Centre, St Ann’s, yesterday.

ANISTO ALVES

New plan targeting terrorist group coming — Sturge

A new ini­tia­tive to height­en se­cu­ri­ty forces’ pres­ence in cer­tain ar­eas will in­volve tar­get­ing the erad­i­ca­tion of mem­bers of a now-des­ig­nat­ed ter­ror­ist group in those ar­eas in the first phase.

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Fri Sep 05 2025
Naomi Ramnarine, 21, who died in a crash on the M1 Tasker Road in Princes Town yesterday.

Naomi Ramnarine, 21, who died in a crash on the M1 Tasker Road in Princes Town yesterday.

Woman killed in crash on M1 Road

“Mum­my, I love you,” were the last words 21-year-old Nao­mi Ram­nar­ine said to her moth­er be­fore leav­ing her Rio Claro home with her boyfriend yes­ter­day.

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Fri Sep 05 2025
FILE - Prime Minister of Jamaica Andrew Holness

FILE - Prime Minister of Jamaica Andrew Holness

PM, Opposition Leader congratulate Holness on election victory

Prime Min­is­ter Kam­la Per­sad-Bisses­sar and Op­po­si­tion Leader Pen­ne­lope Beck­les have con­grat­u­lat­ed Ja­maican Prime Min­is­ter An­drew Hol­ness on his third con­sec­u­tive term fol­low­ing his par­ty’s elec­tion vic­to­ry yes­ter­day.

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Fri Sep 05 2025
Nyree Alfonso

Nyree Alfonso

Paria chair: $1M pledge to dead divers’ families unpaid

Chair­woman of Paria Fu­el Trad­ing Com­pa­ny, Nyree Al­fon­so, has con­firmed that the $1 mil­lion promised by for­mer Prime Min­is­ter Stu­art Young to fam­i­lies of four divers and one sur­vivor in the 2022 Paria div­ing tragedy has not been paid.

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Fri Sep 05 2025

DNA evidence clears Biche man of rape charge

The Of­fice of the Di­rec­tor of Pub­lic Pros­e­cu­tions (DPP) has dis­con­tin­ued a case against a man from Biche, ac­cused of rap­ing his neigh­bour, af­ter DNA ev­i­dence cleared him of the crime. 

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Fri Sep 05 2025
Chairman of the Mayaro/Rio Claro Regional Corporation, Raymond Cozier

Chairman of the Mayaro/Rio Claro Regional Corporation, Raymond Cozier

Office of Chairman Raymond Cozier - Mayaro/ Rio Claro Regional Corporation via Facebook

Mayaro/Rio Claro councillors receive July-August salaries

Mem­bers of the Ma­yaro/Rio Claro Re­gion­al Cor­po­ra­tion have now been paid af­ter con­cerns were raised over salary de­lays.

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Fri Sep 05 2025
Retired SRP officers protest for outstanding money owed to them outside the Police Administration Building, Port-of-Spain, yesterday.

Retired SRP officers protest for outstanding money owed to them outside the Police Administration Building, Port-of-Spain, yesterday.

KERWIN PIERRE

Former SRPs to get arrears finally, says CoP

Po­lice Com­mis­sion­er Al­lis­ter Gue­var­ro has as­sured a group of for­mer Spe­cial Re­serve Po­lice of­fi­cers (SRPs) that the T&T Po­lice Ser­vice (TTPS) is work­ing to pay them their court-or­dered salary ar­rears af­ter they were ab­sorbed in­to the T&T Po­lice Ser­vice (TTPS) al­most two decades ago.

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Fri Sep 05 2025
Commissioner of Police Allister Guevarro

Commissioner of Police Allister Guevarro

Beckles, CoP clash over US airstrike on Venezuela vessel

Op­po­si­tion Leader Pen­ne­lope Beck­les has raised con­cerns over com­ments by Po­lice Com­mis­sion­er Al­lis­ter Gue­var­ro sup­port­ing a US op­er­a­tion in the South­ern Caribbean that tar­get­ed a Venezue­lan ves­sel.

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Dareece Polo
Fri Sep 05 2025
Minister of Defence Wayne Sturge addresses members of the media during the post-Cabinet media briefing at the Diplomatic Centre, St Ann’s,   yesterday.

Minister of Defence Wayne Sturge addresses members of the media during the post-Cabinet media briefing at the Diplomatic Centre, St Ann’s, yesterday.

ANISTO ALVES

Govt to roll out 25 mobile police units to boost crime fight

The na­tion’s crime fight­ing thrust will soon be boost­ed by the im­ple­men­ta­tion of mo­bile po­lice units which will house both po­lice of­fi­cers and sol­diers.

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Fri Sep 05 2025
Farmers Lenny Hanuman, Sheldon Drakes and Ramsumair Hanuman, of Corial, Iere Village, Princes Town, say they are facing ongoing praedial larceny of their produce and are calling on authorities to act.

Farmers Lenny Hanuman, Sheldon Drakes and Ramsumair Hanuman, of Corial, Iere Village, Princes Town, say they are facing ongoing praedial larceny of their produce and are calling on authorities to act.

KRISTIAN DE SILVA

Corial farmers call for protection as thieves ravage lands

Farm­ers in Co­r­i­al, Princes Town, woke up yes­ter­day morn­ing to see dozens of co­conut trees butchered, nuts scat­tered, crops up­root­ed, and tools stolen, as thieves went on what res­i­dents de­scribed as a night-long ram­page.

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Fri Sep 05 2025
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