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Thursday, September 18, 2025

Opinion

Dawn Richards

Dawn Richards

Re-educating businesses in a customer care era

What caus­es one busi­ness to flour­ish and an­oth­er to fal­ter, in this new era of cus­tomer hap­pi­ness? Could it be that the for­mer has mas­tered the art of keep­ing its cus­tomers in a state of on­go­ing en­thu­si­asm, whilst the lat­ter strug­gles in the “twi­light” zone of do­ing just enough to keep cus­tomers in a state of luke­warm sat­is­fac­tion? Could it be that the for­mer re­fresh­es its cus­tomers’ ex­pe­ri­ence con­tin­u­al­ly in in­no­v­a­tive and in­tel­li­gent ways, whilst the lat­ter lacks a dy­nam­ic strat­e­gy for mov­ing its cus­tomers for­ward?

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President Donald Trump arrives at Joint Base Andrews, Md., on Air Force One, Sunday, Sept. 14, 2025. (AP Photo/Manuel Balce Ceneta)

President Donald Trump arrives at Joint Base Andrews, Md., on Air Force One, Sunday, Sept. 14, 2025. (AP Photo/Manuel Balce Ceneta)

Manuel Balce Ceneta

Trump says the US military again targeted a boat allegedly carrying drugs from Venezuela

Pres­i­dent Don­ald Trump said the U.S. mil­i­tary again tar­get­ed a boat al­leged­ly car­ry­ing drugs from Venezuela, killing three aboard the ves­sel.

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Newsdesk
Mon Sep 15 2025
West Indies name 16-member squad for T20I series against Australia, featuring first-time T20 call-ups Jewel Andrew and Jediah Blades.

West Indies name 16-member squad for T20I series against Australia, featuring first-time T20 call-ups Jewel Andrew and Jediah Blades.

Courtesy CWI Media

West Indies to tour Nepal, India, Bangladesh, NZ

The West In­dies se­nior men’s team will com­plete a full sched­ule of in­ter­na­tion­al crick­et in 2025 with over­seas tours fol­low­ing a home se­ries against Aus­tralia and Pak­istan.

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Ryan Bachoo
Mon Sep 15 2025

Maduro questions influence behind Kamla’s remarks

Venezue­lan Pres­i­dent Nicolás Maduro has ques­tioned who is in­flu­enc­ing Prime Min­is­ter Kam­la Per­sad-Bisses­sar, ac­cus­ing her of mak­ing “al­most like a de­c­la­ra­tion of war” against his coun­try.

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Mon Sep 15 2025

Venezuelan man stabbed at Store Bay beach fight

An 18-year-old Venezue­lan is re­cov­er­ing at the Scar­bor­ough Gen­er­al Hos­pi­tal af­ter he was stabbed dur­ing a fight at the Store Bay Beach Fa­cil­i­ty yes­ter­day, in an in­ci­dent that al­so led to the ar­rest of an­oth­er Venezue­lan man who gave po­lice a fake name.

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Elizabeth Gonzales
Mon Sep 15 2025
FILE - Police officers keep a watchful eye on students arriving for the first day of school at the La Horquetta Government Primary School, Gladiolus Crescent, La Horquetta, on September 10, 2025.

FILE - Police officers keep a watchful eye on students arriving for the first day of school at the La Horquetta Government Primary School, Gladiolus Crescent, La Horquetta, on September 10, 2025.

ABRAHAM DIAZ

NPTA reverses position on having armed cops in schools

The Na­tion­al Coun­cil of Par­ent Teacher As­so­ci­a­tions (NPTA) has re­versed its po­si­tion on as­sign­ing po­lice of­fi­cers with guns in the na­tion’s schools.

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GUARDIAN MEDIA NEWSROOM
Mon Sep 15 2025
Terminated URP workers display their termination letters before meeting with San Fernando East MP Brian Manning at his Navet Road constituency office on September 11, 2025.

Terminated URP workers display their termination letters before meeting with San Fernando East MP Brian Manning at his Navet Road constituency office on September 11, 2025.

KRISTIAN DE SILVA

Job creation crucial to sustain T&T economy—economist

One econ­o­mist is urg­ing gov­ern­ment to look at ways to cre­ate more jobs for those who have re­lied on make work pro­grammes.

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GUARDIAN MEDIA NEWSROOM
Mon Sep 15 2025
71-year-old Neil Morris

71-year-old Neil Morris

Grenadian man drowns at Buccoo Reef before family reunion

Sev­en­teen years af­ter last see­ing her cousin, Jen­nifer Mor­ris-Lit­tre­an was ea­ger­ly await­ing their re­union in To­ba­go this week­end. But in­stead of wel­com­ing him in­to her home, she is now mourn­ing his sud­den death.

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Elizabeth Gonzales
Mon Sep 15 2025
Photo: St Lucia’s Prime Minister Philip J. Pierre (Photo courtesy Facebook)

Photo: St Lucia’s Prime Minister Philip J. Pierre (Photo courtesy Facebook)

St Lucia civil servants to receive second December bonus

Civ­il ser­vants in St Lu­cia will re­ceive a spe­cial bonus with their De­cem­ber 2025 salaries, Prime Min­is­ter Philip J. Pierre an­nounced.

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Mon Sep 15 2025
Photo: Gangs control the majority of the Haitian capital, Port-au-Prince. (UNOCHA/Giles Clarke)

Photo: Gangs control the majority of the Haitian capital, Port-au-Prince. (UNOCHA/Giles Clarke)

UN condemns gang attacks in Haiti that killed at least 40 people

The Unit­ed Na­tions Sec­re­tary Gen­er­al, An­to­nio Guter­res, has con­demned the week­end mur­ders of at least 40  peo­ple dur­ing a string of bru­tal in­ci­dents and on­go­ing gang vi­o­lence that have plagued the French-speak­ing Caribbean Com­mu­ni­ty (CARI­COM) coun­try.

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Mon Sep 15 2025
Damage is seen after an Israeli strike targeted a compound that hosted Hamas' political leadership in Doha, Qatar, Wednesday, Sept. 10, 2025. (AP Photo/Jon Gambrell)

Damage is seen after an Israeli strike targeted a compound that hosted Hamas' political leadership in Doha, Qatar, Wednesday, Sept. 10, 2025. (AP Photo/Jon Gambrell)

Jon Gambrell

Qatar hosting summit over the Israeli attack on Hamas in Doha

Qatar pre­pared Mon­day to host a sum­mit over Is­rael’s at­tack on Hamas lead­ers in Do­ha last week, hop­ing a group of Arab and Is­lam­ic na­tions will of­fer a way to re­strain Is­rael as its war on Hamas in the Gaza Strip grinds on.

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Mon Sep 15 2025
Prime Minister  Kamla Persad-Bissessar

Prime Minister Kamla Persad-Bissessar

ROGER JACOB

PM vows to expose forex cartels; pushes for law to make Central Bank release allocation

Prime Min­is­ter Kam­la Per­sad-Bisses­sar has de­liv­ered a scathing cri­tique of the coun­try’s for­eign ex­change sys­tem, say­ing the Gov­ern­ment in­tends to bring leg­is­la­tion that will al­low the Cen­tral Bank of Trinidad and To­ba­go to re­veal all forex al­lo­ca­tions.

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Andrea Perez-Sobers
Mon Sep 15 2025
General Vladimir Padrino López, Venezuela’s Defence Minister

General Vladimir Padrino López, Venezuela’s Defence Minister

Venezuela warns of ‘response’ if T&T hosts US attacks

The regime of Pres­i­dent Nico­las Maduro has warned Trinidad and To­ba­go and Guyana that if they “lend them­selves to an at­tack” against Venezuela, “they will re­ceive a re­sponse.”

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Gail Alexander & Raphael Lall
Mon Sep 15 2025
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