Opposition leader, Kamla Persad-Bissessar is urging the banking community to reconsider having the public as well as micro and small business operators forcibly use Automated Teller Machines (ATM) for financial deposits.
In a news release on Friday, Persad-Bissessar said recently, local commercial banks have lately been directing many transactions to ATMs, and while this may be a standard practice in other parts of the world, in T&T, under the current crime surge, this process leaves clients vulnerable to brutal criminals.
“Since there are financial limits on each deposit transaction, a single customer could spend several minutes at an ATM machine, leading to long lines that quickly grow, leaving banking customers standing on the street with cash on their person for extended periods of time,” according to the opposition leader.
She noted that the situation of bank customers standing on the street with cash occurs in an environment where several customers have been assaulted and robbed—even killed–after patronising banks at all levels.
She recalled that only a few weeks ago, an on-duty security officer was murdered while on duty at an ATM at Cunupia.
Persad-Bissessar also pointed out that there have been other instances of armed security guards being ambushed and attacked while transferring money.
“Small business women and men are much more defenceless than armed security officers in the current atmosphere of rampant lawlessness, especially under a government that has all but given up on addressing the violent crime crisis citizens are facing today.
“I strongly recommend that the Bankers Association (BATT) critically review the diversion of deposit transactions to ATMs and work toward creating the safest setting for its clients,” she said.
In a statement on its website on July 13, 2023, BATT said it acknowledged with great concern the increased risk being faced by clients before and after they visit its branches and ATMs. The increase in criminal activity is of as much concern to BATT as it is for our valued clients.
“In an effort to combat the uptick in these criminal activities, BATT has strengthened its coordination effort among all banks; broadened the interaction with the Trinidad and Tobago Police Service; and is finalising a partnership with Crime Stoppers Trinidad and Tobago Ltd with a view to mitigating and or managing incidents of this nature collectively and expeditiously,” said BATT
The private sector organisation assured its customers that their safety remained a primary concern of BATT “and while we encourage clients to make greater use of our non-cash service options, we are committed to doing what we can to provide a safe environment for clients who choose to avail of our cash services.”