The Na­tion­al In­sur­ance Board of Trinidad and To­ba­go (NIBTT) has rolled out a new e-mail ap­point­ment sys­tem for cus­tomers pro­cess­ing claims.

Ac­cord­ing to an NIBTT ad­vi­so­ry, the roll out of the new sys­tem be­gan on Wednes­day 26 Au­gust 2020, and forms part of its re­sponse to the cur­rent COVID-19 pan­dem­ic.

Cus­tomers are be­ing ad­vised to send an email to the Ser­vice Cen­tre of their choice, in or­der to sched­ule an ap­point­ment.

The full text of the ad­vi­so­ry from the NIBTT, fol­lows…

NIBTT IN­TRO­DUCES E-MAIL AP­POINT­MENT SYS­TEM

The Na­tion­al In­sur­ance Board of Trinidad and To­ba­go (NIBTT), is mak­ing it eas­i­er for cus­tomers to do busi­ness dur­ing this pan­dem­ic pe­ri­od. On Wednes­day 26th Au­gust, 2020, the NIBTT be­gan its roll-out of an ap­point­ment sys­tem for cus­tomers pro­cess­ing claims. This will re­duce the long wait times and sig­nif­i­cant­ly de­crease the num­ber of per­sons vis­it­ing NIBTT’s Ser­vice Cen­tres on any giv­en day.

Cus­tomers are asked to send an email to the NIBTT Ser­vice Cen­tre that they would like to vis­it, us­ing the fol­low­ing email ad­dress­es:

• Barataria nib­barataria@nibtt.net

• To­ba­go nibt­b­go@nibtt.net

• Tu­na­puna nib­tu­na­puna@nibtt.net

• Ari­ma ni­bari­ma@nibtt.net

• Ch­agua­nas nibch­agua­nas@nibtt.net

• Cou­va nib­cou­va@nibtt.net

• San­gre Grande nib­san­gre­grande@nibtt.net

• Luis Street nibluisst@nibtt.net

• San Fer­nan­do nib­san­fer­nan­do@nibtt.net

• Siparia nib­si­paria@nibtt.net

• Point Fortin nib­point­fortin@nibtt.net

• Rio Claro nib­ri­oclaro@nibtt.net

• Princes Town nibprinces­town@nibtt.net

The ap­point­ment email must con­tain the fol­low­ing in­for­ma­tion:

• Cus­tomer’s Name

• Type of Claim

• Tele­phone Con­tact

• Sug­gest­ed Date and Time for Ap­point­ment

A re­sponse to the email re­quest for an ap­point­ment will be sent to the cus­tomer with­in two (2) busi­ness days. Cus­tomers ap­ply­ing for NIBTT's Fu­ner­al Grant and those with forms seek­ing in­for­ma­tion re­gard­ing So­cial Wel­fare's Bur­ial Grant, will be giv­en ‘im­me­di­ate ap­point­ments’ so there is no need for these cus­tomers to email be­fore­hand.

Cus­tomers who vis­it an NIBTT Ser­vice Cen­tre for non-claims busi­ness, are not re­quired to book an ap­point­ment, they will, how­ev­er, be con­sid­ered "walk-ins" and will be seen by a Cus­tomer Ser­vice Rep­re­sen­ta­tive.

NIBTT wish­es to al­so re­mind the pub­lic that they are re­quired to ad­here to the or­ga­ni­za­tion’s COVID-19 guide­lines in an ef­fort to help min­i­mize the risk of ex­po­sure to the virus:

• Wear a mask

• Sub­mit to tem­per­a­ture test­ing

• San­i­tize up­on en­try

• So­cial dis­tance at 6ft

• Stay home if ex­pe­ri­enc­ing flu-like symp­toms