The National Lotteries Control Board (NLCB) is standing firm on its latest policies for Play Whe and Lotto agents.
Yesterday, NLCB chairman Eustace Nancis said the “current policy remains unchanged.”
Under the new rules, which take effect from December 1, agents must make nightly cash deposits instead of using bank safes, a requirement agents argue is both unsafe and inconvenient.
The policy also imposes penalties for any discrepancies between reported sales and deposits, which agents say will lead to severe financial strain.
Agents must also now pay a $25,000 bond to secure their machines.
The policy has sparked anger and unease from the agents, who are planning a week-long shutdown in response to the changes.
Dean Persad, president of the Online Gaming Agents Association of Trinidad and Tobago (OGAATT), said his organisation had reached out to NLCB early yesterday morning via a letter, requesting an urgent meeting.
Persad said they were “awaiting a response from the NLCB, giving the organisation an opportunity to engage.”
If the NLCB declined to talk, Persad warned, the association would proceed with the planned shutdown and protests outside the NLCB’s office.
Persad said agents were deeply frustrated over the impact of these new measures. He claimed agents had been forced to repay unaccounted amounts of money due to what they believe are system errors within NLCB.
He added over 200 agents had already given up their booths because of policies made by the NLCB, which they deemed unfair. Persad said agents believe the new policies are untenable and have called on the NLCB to work collaboratively to address their grievances.
Persad said they have already sent the information to their lawyers, including recent policy updates, and have not ruled out legal action.
It is not the first time there has been an issue between the association and the NLCB. In September 2023, Persad and agents threatened to sue the NLCB after there were demands for agents to use a night safe to deposit cash.
Persad had said then that the night safe deposit system was less than ideal. He claimed that money deposited could not be accounted for from time to time.