RAD­HI­CA DE SIL­VA

rad­hi­ca.sookraj@guardian.co.tt

As part of its In­de­pen­dence gift to the na­tion, Roy­al Cas­tle Lim­it­ed re­opened its new­ly ren­o­vat­ed cor­po­rate-owned restau­rant at Gas­par­il­lo yes­ter­day, of­fer­ing free mer­chan­dise and gifts to loy­al cus­tomers.

Daniel See­baran, Area Man­ag­er for South and Cen­tral said the lo­cal­ly-owned restau­rant want­ed to thank its cus­tomer base which has re­mained loy­al over the years.

“We are hap­py to re­open this restau­rant. In ad­di­tion to our great ser­vice, we have all of the mouth-wa­ter­ing dish­es that our cus­tomers have grown ac­cus­tomed to and love for all these years,” he said.

Ham­pers from oth­er spon­sors as well as Roy­al Cas­tle meal vouch­ers were al­so giv­en away.

And as the hol­i­days come to an end, See­baran said there were al­so free slushies for the chil­dren.

“Slushies have be­come a sta­ple in many of our branch­es com­pli­ments Blue Wa­ters so we have give­aways from them as well,” See­baran added.

Na­tal­ie Gor­don, Cus­tomer Ser­vice Ex­pe­ri­ence man­ag­er said the restau­rant will con­tin­ue to of­fer the best to its clients.

“We have the best lo­cal some­thing that every­body knows, flavour to the bone and you will not get that taste any­where else,” she added.

Re­gard­ing the bad re­views that many fast food out­lets re­ceived when the re­tail food sec­tor re­opened, Gor­don said, “At Roy­al Cas­tle, we al­ways make sure that we meet the high­est stan­dards. If at times we may fal­ter, we take re­spon­si­bil­i­ty. If that hap­pens we go in and see what are the chal­lenges, then we cor­rect and per­fect it so that the cus­tomer gets re­al­ly what they are look­ing for be­cause you need to get that val­ue for your mon­ey.”

She said the restau­rant chain will con­tin­ue to fo­cus on build­ing fam­i­lies.

“Right now it’s COVID and it’s a chal­lenge to get kids out. We have a fam­i­ly spe­cial, as well as spe­cials for kids and a kids meal. All year through we cater to the fam­i­ly and the kids,” she added.

With re­gard to the many un­em­ployed peo­ple, Gor­don said Roy­al Cas­tle was con­tin­u­ing to take cor­po­rate so­cial re­spon­si­bil­i­ties se­ri­ous­ly.

“We don’t pub­li­cize every­thing but we as­sist many fam­i­lies and the staff as well,” Gor­don added. Told that many par­ents were strug­gling to buy books for their chil­dren, Gor­don said, “Once the need comes to us we will try to as­sist in any way pos­si­ble.”