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Wednesday, February 19, 2025

TTEC: Restoration after early morning electricity shortage

by

848 days ago
20221024

A tem­po­rary elec­tric­i­ty out­age took place ear­li­er to­day, caus­ing al­most 20% of T&TEC cus­tomers to ex­pe­ri­ence dis­rup­tions across the coun­try. The in­ter­rup­tion last­ed from 3 min­utes to 1 hour long for cus­tomers. De­tails fol­low in this press re­lease...

Ap­prox­i­mate­ly 20% of T&TEC's cus­tomers in Trinidad ex­pe­ri­enced an in­ter­rup­tion in their elec­tric­i­ty sup­ply last­ing be­tween 3 min­utes to 1 hour to­day, Oc­to­ber 24th. The elec­tric­i­ty grid has re­mained sta­ble since that time and cus­tomers have ex­pe­ri­enced no ad­di­tion­al prob­lems.

At ap­prox­i­mate­ly 7:40 a.m. a prob­lem with ma­chines at one of the Com­mis­sion's In­de­pen­dent Pow­er Pro­duc­ers (IPP) caused the sys­tem to au­to­mat­i­cal­ly shed cus­tomers at dif­fer­ent lo­ca­tions across the is­land, in­clud­ing Trinci­ty, Siparia, Preysal, Morne Co­co Rd, Rousil­lac, Curepe, Man­zanil­la, Biche, Aranguez, En­ter­prise, Palmiste, Las Lo­mas, Debe, Diego Mar­tin, Val­sayn, Arou­ca, Bon Air, Ari­ma, Mar­aval, Sea Lots, Cu­napo and Guaico.

T&TEC then in­struct­ed the oth­er IPPs to im­me­di­ate­ly in­crease out­put to their full avail­able ca­pac­i­ty and to make stand­by gen­er­a­tion avail­able.

Restora­tion to cus­tomers com­menced at 7:43 a.m. At 8:11 a.m., sup­ply had been re­stored to more than half of all af­fect­ed cus­tomers and at 8:37 a.m. the elec­tric­i­ty sup­ply to all af­fect­ed cus­tomers was nor­malised.

This in­ci­dent was un­fore­seen and the Com­mis­sion and its IPPs re­spond­ed im­me­di­ate­ly to en­sure min­i­mal dis­rup­tion to cus­tomers.

TTEC


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