Otto Carrington
Chairman of the Water and Sewerage Authority (WASA) Lennox Sealy has apologised for last week’s disconnection drive, Public Utilities Minister, Marvin Gonzales told Guardian Media yesterday.
The drive which was announced last week via a news release was targeted at errant customers of the authority.
The debt-recovery action started on Wednesday with the disconnection of several customers in Barataria, San Juan and Chaguanas, after what WASA said were numerous attempts to encourage those customers to pay proved futile.
WASA promised to continue similar action in other areas under the Water and Sewerage Authority Act, which gives it the authority to implement several punitive actions to recover payments, including disconnection of service and sale of properties.
The action by WASA led to customers flooding the authority’s offices to pay bills.
Speaking to Guardian Media, Gonzales said he understood that there are arrears to be recovered.
However, he said the country the pandemic is affecting many citizens in various ways and, therefore, this drive that WASA’s board proposed should have been discussed with stakeholders of the authority.
WASA is owed $950 million by 35,000 delinquent customers.
The authority has over 400,000 residential, commercial and industrial customers on its database.
“There is no obligation upon the executive director (Lennox Sealy) to consult with the Minister with operational matters - and I will make that abundantly clear. However, the fact that we are not living in ordinary times, we are in the midst of a global pandemic and any disconnection drive that the utility company wishes to embark upon must take into consideration it would have some kind of public reaction”, Gonzales said.
He added: “Given the fact that we are not living in ordinary times, any mass disconnection drive in the midst of a pandemic should at least require consultations with the line minister and the line ministry.”
The minister said he met with the board last week on other matters and the disconnection drive issue was also discussed.
“I met with him (Sealy) and the board to discuss the progress of WASA’s transformation last Friday and I guess the meeting last week Friday was timely and it was not in response to the disconnection drive because it was pre-arranged. So we met the day after they started the disconnection and it had given me the perfect platform to raise the issue with it and to express my reservation and the manner in which it has been dealt with,” Gonzales explained.
“The Chairman in response apologised and he also apologised in the manner the drive was handled and moving forward he would have better consultation on serious matters like this one moving forward”.
The Minister added if other actions are to take place against the executive chairman it will be done internally.