The Wa­ter and Sew­er­age Au­thor­i­ty (WASA) says it has be­come aware of a fraud­u­lent no­tice cir­cu­lat­ing to cus­tomers, false­ly claim­ing to be an of­fi­cial com­mu­ni­ca­tion from WASA re­gard­ing over­due wa­ter bill pay­ments. WASA has strong­ly con­demned the act, “which is clear­ly in­tend­ed to de­ceive and ex­ploit our val­ued cus­tomers.”

This fraud­u­lent mes­sage in­structs cus­tomers to make pay­ments via a sus­pi­cious link, which WASA says is not au­tho­rized by them.

WASA says it of­fi­cial­ly en­gages with cus­tomers through for­mal let­ters, of­fi­cial emails (from ver­i­fied WASA do­mains), and au­tho­rized SMS mes­sages.

Their pay­ment chan­nels in­clude the of­fi­cial web­site (www.wasa.gov.tt), cus­tomer por­tal des­ig­nat­ed, bank in­sti­tu­tions and West­ern Union. Ap­proved pay­ment kiosks and any of its nine Cus­tomer Ser­vice Cen­tres.