Five days af­ter a cy­ber at­tack halt­ed sales at Massy Stores across the coun­try, the com­pa­ny’s Massy Card sys­tem is still of­fline.In a mes­sage to cus­tomers sent via email, the com­pa­ny said, “Cur­rent­ly, the Massy Card Trinidad sys­tem is not ful­ly op­er­a­tional. Massy Card­hold­ers can still earn points on their pur­chas­es us­ing any of the fol­low­ing op­tions

1. Email­ing a pho­to of your en­tire re­ceipt and your Massy Card num­ber (on the back of the card) to in­fo.tt@massy­card.com,

2. Leav­ing a hard copy of the re­ceipt (af­ter tak­ing a pho­to for your records), with the Massy Card num­ber, with the Front End team who will en­sure that the equiv­a­lent val­ue of points earned on your pur­chase is cred­it­ed to your ac­count, or

3. Con­tact­ing us at 737-1669 for in­for­ma­tion.”

The com­pa­ny is­sued an apol­o­gy to TTARP card­hold­ers, who al­so would have ac­cessed dis­counts through the sys­tem.

Massy said,” As soon as our full ser­vices re­sume, we will cred­it your ac­count with the equiv­a­lent points val­ue (3 per cent of your bill). Please keep a copy of your bill and fol­low the above in­struc­tions to en­sure that your Massy Card ac­count is cred­it­ed. Fur­ther, at this time we are un­able to process Massy Card re­demp­tions or Gift Card trans­ac­tions.”

Fol­low­ing last Thurs­day’s at­tack, Massy Stores grad­u­al­ly opened key branch­es on Fri­day. The su­per­mar­ket chain then re­opened all of its branch­es on Sun­day.