Caribbean Air­lines is ask­ing its cus­tomers to bear with it as it sorts out is­sues with its re­cent­ly launched Jept­pak Couri­er Ser­vice, which it says re­ceived a “tremen­dous re­sponse” and an “over­whelm­ing de­mand”.

“As a re­sult of the in­cred­i­ble re­sponse and the sig­nif­i­cant num­ber of pack­ages re­ceived, the com­pa­ny has been ex­pe­ri­enc­ing longer than usu­al pro­cess­ing times,” the air­line ex­plained in an of­fi­cial state­ment.

“Re­gret­tably, this has re­sult­ed in de­layed de­liv­ery time­lines, a lag in re­spons­es to emails and lengthy wait times via its sup­port chan­nels to some of its cus­tomers.”

The air­line has part­nered with oth­er ser­vice providers in or­der to sort out the sit­u­a­tion, which may mean a two-week wait for some cus­tomers.

“Caribbean Air­lines ex­pects the af­fect­ed pack­ages to get to its cus­tomers with­in the next 10 to 15 busi­ness days.  Al­so, the air­line is ac­tive­ly work­ing with third-par­ty providers to in­crease ca­pac­i­ty to meet and ex­ceed the cur­rent de­mand,” the com­pa­ny as­sured.

For the short term, the air­line says there will be no new sub­scribers ac­cept­ed for the ser­vice.

“As a re­sult of the over­whelm­ing re­sponse and de­mand for the Jet­pak Couri­er ser­vice, Caribbean Air­lines will pause new reg­is­tra­tions un­til fur­ther no­tice.  This will al­low the com­pa­ny to fo­cus on de­liv­er­ing an en­hanced ex­pe­ri­ence to its ex­ist­ing cus­tomers while build­ing more ca­pac­i­ty.”

It added: “Caribbean Air­lines thanks its stake­hold­ers for their un­der­stand­ing while the Jet­pak team ex­pe­dites a so­lu­tion to this mat­ter.”