The Opposition is calling for an explanation from Government as to why Hyatt Regency Trinidad made a controversial announcement on Saturday about going cashless and no longer accepting payments in the TT dollars. The statement was withdrawn after widespread criticism, but Opposition chief whip David Lee said answers are still needed about the original decision.
“We are asking the Minister of Finance, who is responsible for that Hyatt hotel, to come clean with this nation to tell us why would Hyatt want to charge the citizens of Trinidad and Tobago—if you go there to get a meal, to get a cup of coffee, to do anything in the Hyatt you have to pay with US dollars. Where are we getting the US dollars to pay if we go to Hyatt, and we work for TT dollars?
“Hyatt belongs to you, the citizens of Trinidad and Tobago, not Hyatt. It just named HYATT but it is our asset. We live in Trinidad and Tobago. Our currency is Trinidad and Tobago currency, not US dollars,” the Opposition MP said during the UNC’s weekly press briefing yesterday morning.
In a Facebook post on Saturday morning, the Hyatt Regency Trinidad announced that effective November 1, all transactions will be cash-free for a “faster, smoother and more secure experience.” It also stated that all major credit cards, debit cards and only US dollars, British pounds sterling and Euros would be accepted going forward.
Following criticism, General Manager of Hyatt Regency Trinidad, Michael Hooper said, “A message regarding cashless payment options at the Hyatt Regency Trinidad hotel was prematurely distributed with inaccurate information. At this time, we will not be implementing any changes to our payment process.”
Hotelier: No reason
to not accept TTD
Meanwhile, the president of the Tobago Tourism and Hotel Association, Alpha Lorde, says no company operating in T&T should consider a payment policy that does not accept TT dollars.
Referring to Hyatt Regency Trinidad’s now-retracted cashless policy, Lorde pointed out that the TT dollar is the official currency of T&T, and he could not fathom why a local establishment would choose not to accept it.
He said if the hotel had gone away with the police, it would have negatively impacted potential guests who do not use credit cards. He maintained that businesses cannot disregard the value of TT dollars or refuse to accept it, especially considering that local staycations represent a substantial source of revenue for the tourism and hospitality sector throughout the year.
While Lorde could not speak on behalf of all hotels, he acknowledged the ongoing challenges related to foreign currency. He speculated that some businesses might adopt such policies to secure more foreign currency for their operations.
“It is advantageous for any business to have access to US dollars,” Lorde said.
He added that international brands, in particular, may seek to generate foreign currency to meet their obligations, such as fees or dues, which are typically payable in US dollars. Minimising the difficulty of obtaining foreign currency and avoiding exchange rate losses are critical considerations for these companies.
While he refrained from speculating on Hyatt’s initial motivation for the policy, Lorde believed that the retraction demonstrated the hotel’s recognition of the local market’s response.
“This likely reflects the volume of business they receive from the local market. If the local market was not such a significant source of support, they might have chosen to proceed with the policy.”